Frequently asked Questions

Answers to some of your most frequently asked questions <3

Q.Import fees and where do you ship to?☆ We can ship to most places in the world that NZPost connects to!
Import fees and tariffs are the responsibility of the buyer. Currently I am not shipping outside NZ/CAN/UK/Aust and the sth pacific until I can get a better grasp on the situation with the EU and USA.
Currently EU and US customers will need to ship/shop via a postal forwarding service. It will be up to the buyer to find a service that is suitable and provide the address when they place their order.
Sign up for my newsletter to remain updated.Q. What currency is your shop in?☆ Prices are in NZD (New Zealand dollars). Please use a currency converter to see how much it is in your local currency.
Prices shown in other currencies are an approx. amount, please be mindful the final checkout price will remain in NZD.Q. How long will my order take to arrive?☆ Most orders will be dispatched 7-14 business days after an order is placed.☆ Domestic Shipping (Within New Zealand)
Standard Shipping (No tracking) - 3 to 10 business days
Tracked Shipping - 2 to 5 business days☆ International Shipping (Worldwide)
Standard Shipping (No tracking) - May take up to 3 to 10 weeks
Tracked Shipping - May take up to 10 to 20 business daysQ. Does my order come with tracking?☆ Tracking does not automatically come with your order. If you wish to have tracking please email me once you have placed your order. I will need your order number and I will let you know the amount owing for the upgrade.Q. Where can I track my package?☆ If you’ve received a tracking number with your order, you can visit the NZpost website to track where your package is.Q. How much is postage?☆ To find out cost of shipping, place the items into the shopping cart and click checkout. You'll be able to see how much total shipping is before payment.Q. I haven't received my order yet.☆ Please don't hesitate to send us an email if:☆ For domestic orders within New Zealand: If it has been more than 2-3 weeks since your order has been shipped.☆ For international orders outside New Zealand: If it has been more than 10 weeks since your order has been shipped.Q. How do you ship your prints / books?☆ We pack prints and books with sturdy backing so that they will not be damaged during shipping.
Large prints also are packed flat with sturdy cardboard instead of rolled in a tube.
Shipping is expensive and we try to keep costs low for our customers benefits. If you do have concerns over shipping or would like to upgrade please email me with your order number, once you have placed your order.Q. Why is this small item so expensive to send (international)?☆ In recent years there has been a lot of interruptions to postage and economy and these changes have never seen a reverse to previous prices.Q. Returns and exchange policy?☆ Strictly no returns or exchanges are allowed.Q. My order came damaged / I received the wrong item!☆ We take great care in packaging your items in a way that will withstand some weather and knocks but are not unfortunately able to held accountable for a rough postie.
Please contact us as soon as possible! We will do our best to fix any problems.
Please understand we cannot be held liable for user inflicted damage, please take care opening packages with craft knives or scissors.Q. I made a mistake on my order!☆ Please send us an email within 48 hours! We will do our best to fix any issues, as long as we haven't shipped out the order. However once it has been shipped out, we won’t be able to do anything as it’s out of our hands. Please make sure everything is correct (items, mailing address, etc.) before checking out!Q. Do you accept wholesale orders?☆ We do! Please send us an email inquiry.Q. There is an art print I want but it isn’t on your shop. Can I request a custom print? Can I request a larger size?☆ It may be arranged, please send us an email inquiry.Q. Can I recycle the packaging/envelope of my order?☆ Yes! All cardboard mailers and paper envelopes can be recycled in your recycling bin.
Please email me with your order number immediately after you complete your purchase if you would like all paper recycling packaging. I am happy to work with you to be environment friendly and it means I take extra care in the tape/packaging I use for your order. I can’t do this for every order as getting you your items in pristine condition and weatherproofing your order is my highest priority.Q. Where can I buy other products that are officially licensed from you?☆ Please sign up for my Newsletter for updates.

☆ Here are some of the answers to the frequently asked questions about my art. If you have a question that's not answered here, please contact me at [email protected].Q. Can I use your art for ……..?
☆ My art is free for public viewing and is covered under the copyright act; If you share my work you credit me, there is no exception. Under no circumstances can you try to sell or profit from my artwork. That includes putting my drawings on posters, T shirts, mugs, mouse pads, calendars, etc and selling them. You also cannot sell digital versions of my work. That includes wallpapers, or music album art. My artwork is not to be used for blockchain or GenAI. If you want to license my work as part of your commercial product. If you want to license my work as part of your commercial product, please contact me for the proper procedure to avoid copyright infringement. I have my terms and policies publicly available here.Q. Can you do a tutorial on ……..?
☆ Please email me ([email protected] subjected “tutorials”)! I would love to take note of your request! I can only work on these where time is permitting.Q. Can I purchase prints from you?
☆ Please see my shop for a list of prints I currently stock. Email me ([email protected]) if there is a print you would like of a artwork that is not offered.Q. What supplies do you use?
☆ From traditional mediums, sketchbooks, to digital mediums. The majority of my illustrations are done in drawing programs and with a monitor tablet, this is what I am most confident working with.Q. How long does it take for you to finish an illustration?
☆ This can be around 18 hours for a high detailed digital painting, Monochrome A5 sketches take 2 - 5 hours. The answer can vary greatly depending on the complexity of the drawing and how inspired I am.Q. When are you open for commission?
☆ I try and update my SNS with my commission availability.Q. Do you take requests, art trades, or commissions? What about volunteer or donation art?
☆ As a kid, I loved doing art trades with fellow artists and I still do, but as an adult I can get busy and won’t always have time. Please email me at [email protected] for your request - note that requests will go to a different queue for down time, and will be put on hold for work that pays my rent.
☆ If you're part of an environmental non-profit and would like me to illustrate for charity work, I'd be happy to help if I have time. Feel free to contact me about your cause! :)For all commission work and enquires please email [email protected].Q. Can you join my artbook?
☆ Please email me at [email protected] please include all the information so I can get back to you quickly. :)．☆．。．:･° ☆☆ Get to know me a little better :) ☆☆ °:･．。．☆．Q. What are your inspirations?
☆ That's a complicated question with a complicated answer. In short I am inspired by nature, my personal life experiences, other artists, and simply the beauty and complexity of life. I follow a lot of artists on social media. You guys are great!! If you say hi, I will have a look through your work too! :]Q. Do you have a favorite band/ singer?
☆ I enjoy music, chill step to heavy metal and nature/rain noise. Sometimes you just need a little noise in the background. :)Q. What are your hobbies?
☆ ART!!! I enjoy being creative. :] Photography is something I have also been playing with recently.

☆ Please send us an email inquiry at [email protected].~ More coming soon...

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